Home About Experience Expertise Contact
Maybank Cambodia · Banking Professional

S. Chenthra
Lyza

Operations Executive  ·  Customer Relationship & Sales

Dedicated banking professional with a strong foundation in customer relationships, financial advisory, and branch operations. Committed to delivering exceptional client experiences and driving measurable sales results within the banking sector.

Customer Relationships Banking Sales Financial Advisory Branch Operations Client Retention Service Excellence
View Experience Get In Touch
3+
Years at Maybank
4
Roles Progressed
🇰🇭
Based in Cambodia
Scroll
S. Chenthra Lyza
👤
Add photo.jpg to assets/
3+
Years in
Banking

About

Building Client Trust, One Relationship at a Time

I am a banking professional at Maybank Cambodia with a background spanning customer advisory, teller operations, relationship management, and branch operations. My career has been built on a genuine commitment to understanding clients' financial needs and delivering solutions that create lasting value.

Starting as a Customer Advisory officer and progressing through Bank Teller, Customer Relationship Officer, and now Operations Executive, I have developed a well-rounded understanding of retail banking from the ground up — combining strong interpersonal skills with a solid foundation in Finance and Banking from the National University of Management.

I believe great banking is built on trust, consistency, and a people-first mindset. My focus is always on the client — listening carefully, advising clearly, and delivering service that exceeds expectations.

🤝
Client-First Approach
Every interaction is an opportunity to build trust
🎯
Sales Excellence
Consistent in meeting and exceeding targets
📋
Operational Accuracy
Precision and compliance in every transaction
🌱
Continuous Growth
Progressed through four roles in under three years

Career Timeline

Professional Experience

Maybank Cambodia
Operations Executive
Jun 2026 — Present

Promoted to oversee branch operations, ensuring smooth day-to-day banking activities, regulatory compliance, and coordinated team performance across front and back office functions.

  • Coordinating daily branch operations to ensure efficiency, accuracy, and compliance with Maybank's internal standards
  • Supporting team workflows and acting as a point of escalation for complex customer and operational issues
  • Contributing to service quality initiatives aimed at improving branch-level customer satisfaction
Branch Operations Compliance Team Coordination Service Quality
Maybank Cambodia
Customer Relationship Officer
Jul 2025 — Jun 2026 · 1 yr

Managed and grew a portfolio of retail banking clients, delivering personalised financial solutions across deposits, lending, and bancassurance products.

  • Built and maintained long-term client relationships, driving portfolio growth and improving client retention
  • Advised customers on suitable banking products including savings accounts, personal loans, and insurance
  • Consistently met monthly sales targets through proactive outreach and needs-based advisory
  • Handled customer complaints and escalations with professionalism, maintaining high satisfaction scores
Relationship Management Sales Financial Advisory Client Retention
Maybank Cambodia
Bank Teller
Apr 2025 — Jul 2025 · 4 mos

Handled daily teller operations at the branch counter, processing a high volume of transactions with accuracy and professionalism.

  • Processed cash deposits, withdrawals, fund transfers, and FX transactions with zero tolerance for error
  • Maintained full compliance with AML and KYC requirements on all counter transactions
  • Delivered a welcoming and efficient counter experience, contributing to positive branch ratings
Teller Operations Cash Handling KYC / AML FX Transactions
Maybank Cambodia
Customer Advisory
Oct 2023 — Apr 2025 · 1 yr 7 mos

Served as a first point of contact for walk-in customers, guiding them through Maybank's products and services and identifying the right solutions for their financial needs.

  • Advised customers on account opening, product features, and application processes for loans and deposits
  • Supported branch sales pipeline by generating qualified leads through in-branch interactions
  • Developed strong product knowledge across retail banking, contributing to cross-sell opportunities
Customer Advisory Product Knowledge Lead Generation Retail Banking

Skills & Domains

Areas of Expertise

A well-rounded banking professional with hands-on experience across customer advisory, teller operations, relationship management, and branch operations — all gained at one of Southeast Asia's leading banks.

🤝

Customer Relationship Management

Building and maintaining long-term client relationships, with a focus on trust, retention, and client satisfaction.

Portfolio Management Client Retention Needs Assessment CRM Tools
📈

Banking Sales

Consistent track record of meeting sales targets through needs-based advisory and proactive client outreach.

Deposits Personal Loans Bancassurance Cross-selling
💬

Financial Advisory

Guiding customers to the right financial products based on their needs, goals, and risk profile.

Product Knowledge Savings Solutions Loan Advisory Insurance
🏛️

Branch Operations

Overseeing day-to-day branch activities including transaction processing, team coordination, and compliance adherence.

Teller Operations Cash Management Daily Reconciliation Workflow Mgmt
📋

Compliance & KYC

Applying regulatory standards across every customer interaction, ensuring full adherence to AML and KYC requirements.

KYC AML Account Opening Document Verification
⭐

Service Excellence

Delivering a consistently high-quality client experience at every touchpoint, from counter service to relationship management.

Problem Resolution Communication Complaint Handling Customer Feedback

Core Proficiencies

Customer Relationship Management 92%
Banking Sales & Advisory 88%
Branch & Teller Operations 90%
KYC / AML Compliance 85%
Customer Service Excellence 95%

Get In Touch

Let's Start a Conversation

I am open to connecting with banking professionals, recruiters, and organisations looking for a dedicated and customer-focused banking professional. Whether it's a new opportunity, a collaboration, or simply a conversation about banking and finance — feel free to reach out.

✉️
Email
lizachentra@gmail.com
💼
LinkedIn
linkedin.com/in/s-chenthra-lyza
📞
Phone · Telegram
+855 12 867 332